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Shipping and Returns

Delivery Services & Costs
Exchanges & Returns
How much does shipping cost?

Please select your country from the list below to find out more about the delivery services, times & costs that we can currently offer for your destination. Please kindly note that for delivery within stated time frames, orders must be placed by 12pm (GMT).
Do you offer Express Shipping?

Our express service options offer fast worldwide shipping for delivery within 1-5 business days depending on location. Please see the express service options at checkout or on our shipping table above for more details.

Please note, sometimes we may have to switch off express options during busy periods – when that happens, the quickest delivery option will be shown at the checkout.

Will I be charged Duties or Taxes?

Please kindly note that for all orders delivered outside of the UK, EU and USA duties and taxes may apply. For all other destinations, import duties and taxes are applicable to your order according to the customs laws of your country.

Any charges on an order must be paid by the person receiving the parcel. Liforme has no control over these charges and we cannott tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

My shipping country is not listed on your website, can you still ship to my address?

We are very happy to arrange orders to non-standard shipping destinations, and can advise you of the shipping costs on an individual basis - get in touch with our friendly customer service team and they will happily get a shipping quote for you.
What is your return policy?

Should you be unhappy with any part of your order, we encourage you to contact us immediately. We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, please contact us within 14 days of delivery, and provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact, your return can be processed. Kindly note that for non-faulty returns we ask that our customers cover a return label fee and returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.
Please note, we are unable to accept returns of the Liforme x You product, due its bespoke nature, except in the case of a quality concern.

We ask that you contact us first so that we can organise the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost of gift wrap, initial shipping, return shipping or replacement shipping.

The package is your responsibility until it reaches us so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

We kindly ask for your consideration of environmental sustainability when making online purchases. Liforme are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It's very important to us that we manage returns efficiently, which is why we'd always prefer to discuss the matter with you first.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.

What items can I return?

Should you be unhappy with any part of your order, we encourage you to contact us immediately.
We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, please contact us within 14 days of delivery, and provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact, your return can be processed.

Kindly note that for non-faulty returns we ask that our customers cover a return label fee and returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.

Please note, we are unable to accept returns of the Liforme x
You product, due its bespoke nature, except in the case of a quality concern.

Do you offer exchanges?

Yes, we do offer exchanges for different colours or designs. To arrange this, please contact us within 14 days of delivery.

Please note, if the product has been handled and is no longer in a saleable condition with all original packaging intact, your return will incur a handling charge to be designated by us on a per product basis.

When will I receive a refund?

We aim to process all returns within 1 week of them arriving back at our warehouse.
During busy periods this may be a little longer and we thank you for your kind patience with this. If you have requested a refund, once processed, this will
be returned to your original payment method in 3-5 working days.

I have received an incorrect or faulty product?

We’re sorry to hear this! Please kindly reach out to info@liforme.com with the details of your issue and please include photos where relevant. Our friendly team will get back to you as soon as possible.

How can we assist you?

Order Support

Facing issues with an order, shipping, or delivery? Or want to make an exchange or return? Reach out for assistance with tracking, returns, or any order-related concerns.

Product Help

Have questions about our Yoga mats or Yoga accessories? Contact us for comprehensive product information and expert advice.

Business Hours

Our usual business hours are Monday to Friday 9am-6pm, UK time.

Need more help? Then get in touch

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